Privacy Policy
Your privacy matters
Your privacy and the security of your health information are our top priorities. Learn how we protect your data, how it is used, and the choices you control.
Last Updated: February 25, 2026
Introduction
Araya is committed to protecting your privacy and the security of your personal health information. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect only the data needed to deliver care, operate the platform, and meet legal requirements.
Personal Information
Name, email, phone number, date of birth, gender, and emergency contacts.
Health Information
Medical history, medications, symptoms, diagnoses, and treatment plans.
Billing Information
Insurance details, payment methods, and transaction history.
Usage Data
Device identifiers, log data, and interaction metrics to improve stability.
How We Use Your Information
Deliver Care
Provide telemedicine consultations, prescriptions, and follow-up care.
Operate the Platform
Account management, support requests, and service communications.
Payments & Billing
Process transactions, manage subscriptions, and prevent fraud.
Improve Services
Analyze performance to enhance features and reliability.
Data Security
We use encryption in transit and at rest, multi-factor access controls, and regular security reviews. Access to health information is limited to authorized personnel and clinicians.
Data Retention
We retain your data only as long as necessary to provide services and comply with legal obligations. You can request deletion where applicable.
Your Privacy Rights
You can access, correct, or delete your data, request a copy, and control marketing preferences. Some requests may be limited by clinical or legal requirements.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children without parental consent.
Policy Updates
We may update this policy periodically. We will post changes here and notify you of material updates through the app or email.